Privacy Policy
Effective Date: 05-01-2025
This Privacy Policy explains how Wonder Wash Pvt Ltd (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our mobile application, website, or any related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect several types of information to provide and improve our Services. This includes:
a. Personal Information
● Name
● Phone number
● Email address
● Postal address
● Profile image (if uploaded)
● Billing and payment details
b. Usage Data
● App usage logs
● IP address
● Device identifiers
● Operating system, device type, and browser version
● Access times and referring URLs
c. Location Information
● With your consent, we may collect location data to provide services like pickup/delivery tracking and nearest service availability.
d. Communication Data
● Records of your interactions with customer service or support teams
● Emails, chats, or phone call logs
2. How We Use Your Information
We use the information we collect for the following purposes:
● To provide and maintain our Services
● To process and fulfill orders
● To communicate with you about your orders or account
● To personalize user experience and service offerings
● To send promotional or service-related emails or messages (with opt-out options)
● To analyze usage and improve application performance
● To comply with legal obligations and resolve disputes
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
a. With Service Providers
We may share your data with vendors and partners who perform services on our behalf, such as:
● Payment processing providers
● Logistics and delivery partners
● IT and software providers
● Customer support services
These parties are bound by confidentiality agreements and are authorized to use your information only as necessary to provide their services to us.
b. For Legal Reasons
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, such as a court or government agency.
c. Business Transfers
If Wonder Wash Pvt Ltd is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include encryption, secure servers, and access control mechanisms.
Despite our efforts, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights with respect to your personal data:
● Access: Request a copy of your personal data that we hold.
● Correction: Request corrections to any inaccurate or incomplete data.
● Deletion: Request deletion of your data, subject to legal or contractual obligations.
● Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of the above rights, please email us at support@wonderwash.in.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this Privacy Policy, or as required by law. When no longer needed, we securely delete or anonymize the data.
7. Children’s Privacy
Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have collected data from a minor without consent, we will promptly delete that information.
8. Third-Party Links and Services
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage users to read the privacy policies of those websites before providing any information.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy in the app or on the website, with the revised “Effective Date” mentioned at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
Wonder Wash Pvt Ltd No.83/1, Soundarya Paramount Complex, 5th Cross, Malleswaram, Bangalore – 560003
Email: customercare@wonderwash.in